Fun with Verizon (Again)

So as anyone in Los Angeles could tell you it’s been raining here. In fact it has been raining here a lot. So what does that mean? Well there is the good news that we really need it (droughts and all), not to mention that there is an insane amount of snow in the mountains right now. And of course the bad news… every time it rains in Los Angeles my phone line craps out. Why? Because of “severe weather”.
No I am not kidding, “severe weather” is the actual quote from Verizon. Last storm (Thanksgiving-ish) our phone line went out as well. I thought I was just isolated to me in my building, but after talking with several different people about it everyone was getting the same story. Last time it took me two weeks to get an appointment with Verizon for a serviceman to come out and fix it. This time I got lucky. My appointment is on Friday Jan 7th, between 8:00am and 8:00pm.
Yes that’s right, the appointment time is between 8:00am and 8:00pm.
Honestly, why do they even bother giving an appointment time. Why not just say we will be there on Friday sometime. Or better yet, we will be there between the 6th and the 8th. I mean really. I have worked for enough service based companies to know that it isn’t that difficult to at least give the customer a two hour window.
Christina’s decided that Verizon has us by the balls and is pissed off that we don’t have any options to switch to a different company. I honestly don’t even care about the phone that much (it seems the only people that call are telemarketers), what kills me is that I completely lose DSL when this happens. Sure I could get a cable modem, but with Adelphia being my cable company I would rather switch to dialup. Luckily one of my neighbors hasn’t figured out what WEP means.
I really need to get off my but and invest the money in a RF link.