There is an ever-growing number of communications technologies, and it seems that for each one there’s a breathless article touting how vital it is that your business acquire this technology. It sometimes seems that if you don’t have this particular technology, you might as well start readying your “going out of business” sale. Unified communications as a service (UCaaS) is one of the latest such technological buzzwords to land — but is it actually just a buzzword? Or is there more to this technology than just a polished acronym?